# Waply

## Docs

- [Configure the Waply AI Agent for autonomous support](https://docs.waply.io/ai-agent.md): Deploy an AI agent that handles customer conversations autonomously around the clock, with configurable actions, a knowledge base, and human handoff.
- [Measure team and campaign performance with analytics](https://docs.waply.io/analytics.md): Monitor conversation volume, agent response times, broadcast delivery rates, and AI agent activity from the real-time Waply analytics dashboard.
- [Authenticate your requests using Waply API keys](https://docs.waply.io/api-reference/authentication.md): Generate an API key from your Waply dashboard and include it as a Bearer token in the Authorization header on every API request you make.
- [REST API endpoints for broadcasts — Waply API](https://docs.waply.io/api-reference/broadcasts.md): Create, schedule, list, and retrieve broadcast campaigns via the Waply API. Includes audience targeting, the Broadcast object schema, and delivery stats.
- [REST API endpoints for contacts — Waply API](https://docs.waply.io/api-reference/contacts.md): Create, retrieve, update, delete, and search contacts in your Waply account. Includes the Contact object schema and code examples in curl, JS, and Python.
- [REST API endpoints for conversations — Waply API](https://docs.waply.io/api-reference/conversations.md): List, read, assign, resolve, and add internal notes to conversations using the Waply conversations REST API. Includes the Conversation object schema.
- [Send outbound messages to contacts via the Waply API](https://docs.waply.io/api-reference/messages.md): Send text, WhatsApp template, image, and document messages to contacts via the Waply API. Includes the Message object schema and status lifecycle.
- [Waply REST API: base URL, errors, and rate limits](https://docs.waply.io/api-reference/overview.md): Start building with the Waply REST API. Covers the base URL, JSON request and response format, error codes, and per-plan rate limits for Growth and Enterprise.
- [Register webhooks for real-time Waply events](https://docs.waply.io/api-reference/webhooks.md): Register HTTPS endpoints to receive real-time event notifications from Waply for messages, conversations, contacts, and broadcast completions.
- [Automate conversations using Waply Flow Builder](https://docs.waply.io/automation.md): Use Waply's no-code drag-and-drop Flow Builder to automate conversations using triggers, actions, branches, delays, and keyword-based responses.
- [Waply plans, pricing, and message credits explained](https://docs.waply.io/billing.md): Compare Starter, Growth, and Enterprise plans, understand how WhatsApp message credits work, and manage upgrades, downgrades, and cancellations.
- [Create, schedule, and track broadcast campaigns in Waply](https://docs.waply.io/broadcasts.md): Create targeted message campaigns, filter your audience by tag or lifecycle stage, schedule delivery, and track delivery and reply rates in Waply.
- [Connect WhatsApp, Instagram, and Webchat to Waply](https://docs.waply.io/connecting-channels.md): Link WhatsApp Business API, Instagram DM, Facebook Messenger, and Webchat to your Waply inbox so all customer conversations flow into one place.
- [Import, segment, and manage contacts in Waply](https://docs.waply.io/contacts.md): Import contacts via CSV upload or CRM sync, enrich them with custom fields and tags, track lifecycle stages, and view each contact's full history.
- [Navigate and manage conversations in the inbox](https://docs.waply.io/inbox.md): View, assign, filter, and resolve conversations from WhatsApp, Instagram, Facebook Messenger, and Webchat in one shared inbox with full context.
- [Sync contacts and conversations with your CRM](https://docs.waply.io/integrations/crm.md): Connect Salesforce, HubSpot, Zoho CRM, Pipedrive, or Microsoft Dynamics to keep contacts in sync and log WhatsApp conversations as CRM activities.
- [Integrate your Shopify or WooCommerce store with Waply](https://docs.waply.io/integrations/ecommerce.md): Link your Shopify or WooCommerce store to automatically import customers, send order updates, recover abandoned carts, and share catalogs over WhatsApp.
- [Connect Waply to your CRM, store, and other tools](https://docs.waply.io/integrations/overview.md): Waply integrates with Salesforce, HubSpot, Shopify, WooCommerce, Zapier, Make, and more so conversations stay in sync with the rest of your business.
- [Connect Waply to 5,000+ apps with Zapier or Make](https://docs.waply.io/integrations/zapier.md): Use Zapier or Make to trigger WhatsApp messages from external events, create contacts automatically, and build no-code multi-step workflows with Waply.
- [Waply: Automate and manage customer messaging at scale](https://docs.waply.io/introduction.md): Waply unifies WhatsApp, Instagram DM, Facebook Messenger, and Webchat into one shared inbox with AI automation, broadcasts, and team collaboration tools.
- [Get started with Waply: connect, automate, and message](https://docs.waply.io/quickstart.md): Create your free account, connect a messaging channel, set up a keyword auto-reply, and send your first automated message — all in a few steps.
- [Add team members and manage permissions in Waply](https://docs.waply.io/team-management.md): Invite agents by email, assign Admin, Agent, or Viewer roles, group members into teams, and control access across your entire Waply workspace.